Frequently Asked Questions
General
What is Scent House?
Scent House is a fragrance sampling experience designed to help you explore a variety of luxury and designer scents without committing to full-size bottles.
Are your fragrances authentic?
Yes. All fragrances are 100% authentic and sourced from reputable distributors and/or decanted manually. We do not sell knockoffs.
Why choose samples instead of full bottles?
Sampling allows you to discover what truly fits your style, skin chemistry, and preferences before investing in a full-size fragrance.
Products
What sizes do you offer?
We currently offer sample sizes ranging from 1.5ml to 2ml, perfect for testing and short-term wear.
How many sprays do I get from a sample?
A 1.5ml–2ml sample typically provides 10-20 sprays, depending on usage.
Are your samples spray bottles or vials?
All samples are provided in spray atomizers for easy and even application.
Will my sample look like the original bottle?
No. Samples are decanted into travel-sized atomizers and will not come in the original retail bottle.
Ordering & Shipping
How long does shipping take?
Orders are typically processed within 1–3 business days, with shipping times varying based on your location. Perfume is classified as a flammable liquid and is shipped in compliance with all applicable carrier regulations. Delivery times may vary due to handling requirements. By placing an order, you agree to these conditions and confirm your location can legally receive fragrance shipments.
Do you offer tracking?
Yes. All orders include tracking information once shipped.
Do you ship internationally?
At this time, we primarily ship within the United States.
Usage & Storage
Where should I apply fragrance?
Apply to pulse points such as your wrists, neck, and behind the ears for best performance.
How should I store my samples?
Keep fragrances in a cool, dry place away from direct sunlight to preserve their quality. Never store your fragrances in the bathroom.
Why does a fragrance smell different on me?
Fragrance interacts with your unique skin chemistry, which can slightly alter how a scent develops and smells.
Returns & Policies
Do you accept returns?
Due to the nature of fragrance products, all sales are final. If there is an issue with your order, please contact us and we’ll make it right.
What if my order arrives damaged or incorrect?
Contact us within 48 hours of delivery, and we’ll resolve the issue promptly.
Additional Questions
Can I request specific fragrances?
We’re always looking to expand our collection. Feel free to reach out with requests—we’d love to hear what you want to try.
Do you offer bundles or curated sets?
Yes! We offer curated selections to help you discover new favorites more easily.
Contact Us
Have a question not listed here?
Reach out anytime:
Scent House LLC
📞 515-779-0849
✉️ scenthousellc@gmail.com